Gillette Mediation – Terms of Service
Last Updated: December 2025
Offered by Gillette Legal Services, PLLC d/b/a Gillette Mediation
These Terms of Service govern all mediation services, scheduling processes, payments, communications, and online tools provided by Gillette Mediation, including full-day mediations, half-day mediations, expedited mediations, and any related services. By scheduling a mediation, submitting payment, using our website, or participating in mediation, each party and law firm agrees to these Terms.
1. Nature of Mediation Services
Gillette Mediation provides private, confidential mediation services to assist participants in resolving disputes. The mediator is a neutral third party who facilitates communication and negotiation but does not provide legal advice and does not represent any party.
All mediation sessions—full-day, half-day, virtual, in-person, or expedited—are governed by these Terms unless an alternative written agreement is signed.
2. Confidentiality
All mediation communications are confidential and privileged under Washington’s Uniform Mediation Act (RCW 7.07), unless a statutory exception applies. The mediator may not be compelled to testify or produce notes or records from the mediation. Parties agree not to subpoena or request mediator testimony.
3. Case Eligibility and Scope of Services
Gillette Mediation retains discretion to determine whether a case is appropriate for each mediation format offered.
Expedited Mediation is limited to two-party disputes and includes a maximum of three hours with a hard stop, unless additional time is agreed to by all participants and the mediator. The mediator may decline or withdraw from a matter if the dispute is unsuitable for the selected format.
4. Fees, Payment, and Billing Policies
Fee schedules for all services, including full-day, half-day, and expedited mediations, are published on the Fees page of our website.
You may review current rates at:
https://gillettemediation.com/fees
All fees are subject to change at any time and may increase without prior notice. The fee applicable to a mediation is the fee in effect at the time the session is booked.
4.1 Prepayment Requirement
Most mediation services require prepayment. Payment must be completed by all participating sides before a mediation is confirmed.
For expedited mediations, each party must pay a non-refundable flat fee of $500. The mediation will not be confirmed until both sides have paid.
4.2 Payment Methods
Payments may be made through Stripe or other approved electronic methods. Gillette Mediation does not accept personal checks.
4.3 Cancellations and Refunds
Unless stated otherwise in writing, all mediation fees are non-refundable. If the case resolves before the mediation date, payments remain non-refundable. Rescheduling is not guaranteed and depends on mediator availability. Fees may be applied to a rescheduled date only at the mediator’s discretion.
4.4 Additional Time
If mediation extends beyond the scheduled session time, all parties must agree to continue. Additional time will be billed at the mediator’s hourly rate. Any additional charges will be invoiced after the session unless otherwise arranged.
5. Scheduling and Communications
5.1 Scheduling Tools
Gillette Mediation uses online scheduling systems, automated reminders, and digital intake tools. By scheduling a mediation, parties consent to receive automated and direct communications related to their session.
5.2 Attorney Responsibilities
The attorney who books a mediation confirms they are authorized to schedule on behalf of their client. Attorneys must provide accurate contact information for all participants and are responsible for ensuring that opposing counsel and participants receive payment links, instructions, and notifications.
5.3 Availability Forms
Parties may be asked to submit availability or blackout dates. Failure to provide this information may delay scheduling or limit available dates.
6. Technology and Remote Mediation
Gillette Mediation may use Microsoft Teams, Zoom, or other remote conferencing platforms. By participating, parties agree to:
Ensure their devices and internet connection are functioning prior to the session
Maintain confidentiality in their location and environment
Not record the mediation without written consent from all participants and the mediator
7. Professional Conduct and Right to Terminate
The mediator may terminate or suspend a mediation session if:
A participant behaves abusively or unprofessionally
A party refuses to engage in good faith
Technical or environmental conditions prevent an effective session
Termination does not entitle any party to a refund.
8. No Guarantee of Settlement
Mediation is a voluntary negotiation process. Gillette Mediation does not guarantee or promise any settlement or resolution.
9. Limitation of Liability
To the fullest extent allowed by law, Gillette Mediation and its mediator(s) are not liable for any damages arising from participation in mediation or the use of scheduling systems, online tools, or communication platforms. The mediator’s total liability shall not exceed the fees paid for the mediation.
10. Governing Law
These Terms are governed by the laws of the State of Washington.
11. Acceptance of Terms
By scheduling a mediation, submitting payment, or participating in mediation, all parties and attorneys confirm that they have read, understood, and agree to these Terms of Service.